FAQs

Use our Size & Shape Guide to measure each nail in millimetres and match to S/M/L. If you sit between sizes, choose the larger one and lightly file the side edges for a closer fit.

Two common reasons can affect fit:

• Handcrafted variation: Layering and hand-finishing can create small differences between individual handmade pieces.
• Individual nail anatomy: Curvature and sidewall depth vary by person; your measured width can be right while curvature still affects fit.

Ways to refine the fit:

• If between sizes, choose the larger one and lightly file the side edges to match your sidewalls.
• For stronger curves or very flat nails, use premium nail glue or a hybrid method (tabs with a small amount of glue on selected fingers) for fuller contact.
• Press from the centre outward and follow the timing supplied with your chosen adhesive. See our How to Apply guide.

Yes — XS/XL and out-of-stock sizes are available via Special Order.

Where to find details:

• On the product page: see the Special Order section for the basic flow, or contact us before ordering. We usually reply within 1–2 business days. Production is usually estimated at 2–4 weeks, confirmed individually based on the design, materials and production schedule; shipping time is additional.
• Visit our Custom page: all model details & options live here — including mixed-size (mix size), tailored fit, and full Special Order / Custom configurations.

Note: Special Orders are bespoke and non-returnable unless there’s a quality issue.

Mixed sizes / tailored fit: Mixed-size matching belongs to our Custom service and may incur an additional fee.

Note: Special Orders are bespoke and non-returnable unless there’s a quality issue.

Product photos are intended to show each shade and finish as clearly as possible, but an exact colour match cannot be guaranteed. Differences may occur because of:

• Display and lighting: Phone or monitor settings, room lighting and daylight can change how a colour appears.
• Handcrafted variation: Individual handmade pieces may show small differences in layered colour, texture or placement.
• Reflective finishes: Pearl, iridescent, shimmer and glitter effects can change with angle and light.

Review all available images and videos before ordering. If you need another reference, contact us and we will let you know what is available.

Each product page lists the finish shown for that design, such as glossy, matte, pearl or shimmer. Appearance and wear can vary by design, lighting, adhesive choice and care.

• Glossy: a smooth, high-shine appearance.
• Matte: a softer, low-glare appearance.
• Pearl or iridescent: a sheen that changes with angle and light.
• Shimmer or glitter: reflective details visible under different lighting.

Follow the care information supplied with the product and your chosen adhesive. Avoid harsh solvents on the decorative outer surface.

Yes. Tiered savings apply automatically at checkout on eligible items: Buy 2 = 20% off, Buy 3 = 30% off, Buy 4 = 40% off. Free standard shipping within Australia applies on orders of A$79 or more after discounts. Express shipping is charged separately.

Notes: Some items (e.g., Custom or Special Orders, gift cards) may be excluded. The cart will show your final eligible discount before payment.

The first-order Buy 1 Get 1 Free offer can be combined with our automatic bundle savings when both offers are eligible. Other promotion codes may have separate conditions and may not combine. The cart and checkout will show the final eligible discounts before payment.

Unless stated otherwise, Custom and Special Orders, gift cards, and any non-discountable items are excluded. Bundle or add-on eligibility is shown on the product page. The cart will automatically exclude non-eligible items from the discount calculation.

Yes — within 30 days of your purchase we offer a one-time price adjustment. We’ll refund the difference so you don’t need to return and re-buy.

Eligibility

• Same product and variant (colour/length/shape), sold on our website in Australia.
• Request made within 30 days of purchase date.
• Excludes Custom and Special Orders, gift cards, limited bundles, or offers that require stacking unique codes.

How we calculate

• We compare your original paid price to the current best eligible price (including any automatic sitewide promo your order would qualify for today).
• We don’t adjust shipping fees or freebies tied to past thresholds.

How to request

• Contact us with your order number and a link/screenshot of the lower price.
• Approved adjustments are refunded to your original payment method, typically within 3–7 business days (bank posting times may vary).

Free standard shipping within Australia applies when the post-discount merchandise subtotal of eligible items in your cart is A$79 or more (including exactly A$79). Shipping fees and gift cards don’t count toward the threshold. Express shipping is charged separately and is not included in this offer.

We currently ship within Australia only.

• Carrier: Australia Post (standard & express options at checkout).
• Addresses: residential, business and PO Boxes are accepted.
• Free standard shipping: within Australia on orders of A$79 or more after discounts. Express shipping is charged separately.

Please allow 1–2 business days for processing in-stock orders before dispatch from Australia. You’ll receive a tracking email once shipped.

• Special Order / Custom: crafting time applies first; dispatch follows upon completion.
• Peak periods: during promos/holidays, allow an extra business day for processing.

Standard shipping within Australia is free on orders of A$79 or more after discounts, or A$9.99 for orders under A$79. The threshold is based on your merchandise subtotal after product and order discounts, excluding shipping fees.

Express shipping is charged separately at the rate shown at checkout and is not included in the free standard shipping offer.

First, check the tracking link for scans or attempted delivery. If there’s no update for 3+ business days:

• Confirm your address and look for any collection cards.
• Contact Australia Post with your tracking ID to request an investigation.
• Contact us with your order number; we’ll liaise with the carrier on your behalf.

If a parcel is confirmed lost by the carrier, we’ll replace or refund according to stock availability.

Prices: shown in AUD and include GST where applicable in Australia.

Shipping: we currently ship within Australia only. For future international updates, please join our newsletter or Priority Member list.

Wear time varies by adhesive, fit, nail preparation, application and daily activities. Adhesive tabs suit shorter or more flexible wear; nail glue is intended for longer wear; and a hybrid method may offer a balance between hold and reusability.

Follow the instructions supplied with your chosen adhesive, especially its setting time and removal method. See our How to Apply guide for the full routine.

For a quick, reliable application, prepare and size every nail before opening your adhesive.

1. Wash and dry hands thoroughly, then prepare the natural nail as directed by your adhesive instructions.
2. Pre-size and lay out your tips in order. If you sit between sizes, choose the larger one and lightly file the side edges only as needed.
3. Apply the adhesive exactly as directed, avoiding skin and cuticle contact.
4. Align the tip just above the cuticle line, seat the cuticle edge first, then press from the centre outward. Follow the setting time supplied with the adhesive.
5. Keep nails dry and avoid heavy activity for the full setting period stated in the adhesive instructions.

For a visual step-through and more tips, see our How to Apply page.

Showering, swimming and exercise can affect adhesion. Allow your chosen adhesive to set for the full time stated in its instructions before heavy water exposure or friction.

Showering: Keep early exposure limited, then dry hands and nails gently rather than rubbing.

Swimming: Extended water exposure can reduce hold. Choose an adhesive method suited to your plans, then rinse with fresh water and dry thoroughly afterward.

Workouts: Shorter lengths and rounded shapes can reduce leverage during high-contact activities.

Oils and sunscreen: Keep oils and skincare away from the nail surface during preparation and while the adhesive is setting.

If an edge lifts: Do not peel. Remove or reapply the affected tip according to the instructions for your chosen adhesive.

See our How to Apply guide for preparation, application and removal steps.

Many Artnailery press-on sets can be reused when removed gently, cleaned carefully and kept in suitable condition. Reuse varies with the adhesive used, wear conditions and the condition of the nail tips.

Removal

• Never peel or force the nails off. Follow the removal method supplied with the adhesive and allow the bond to release before lifting gently.

Cleaning and next wear

• Remove residue gently using only a method compatible with the adhesive and nail tip. Keep harsh solvents away from the decorative outer surface unless the product instructions specifically permit them.
• Make sure each tip is clean and fully dry before reapplication.

Storage

• Return each piece to its original tray or a labelled protective pouch. Keep the set dry and away from heat, sunlight, liquids and pressure.

See our How to Apply guide for the current removal routine.

A hybrid hold uses adhesive tabs on most fingers and nail glue on selected higher-leverage fingers, such as the thumbs or index fingers. It may suit people who want stronger hold on selected nails while keeping tab wear elsewhere.

Before you begin

• Check the instructions supplied with both adhesive products and use each only as directed.
• Prepare and size every nail first, then use tabs on some fingers and glue on the selected fingers. Avoid skin and cuticle contact.
• Follow the stated setting time for each adhesive before water exposure or heavy activity.

Removal

• Do not peel. Remove tab-worn and glue-worn nails using the method specified for each adhesive.
• Glue-worn tips may need additional removal care to preserve the finish for possible reuse.

Full steps: see our How to Apply guide.

Yes. You can shorten the free edge and refine the shape.

• Use 180–240 grit and file in one direction; avoid aggressive clipping on 3D/embellished areas.
• After shaping, dust off and apply a thin clear top coat if you want to refresh gloss (not for true matte unless you want it glossy).
• Avoid acetone on the outer finish; clean only the inner surface with alcohol.

Clean and dry the natural nail first. Do not force a lifted tip back into place.

• Remove the affected tip using the method specified for the adhesive.
• Clean off residue gently, check the fit, then reapply with fresh adhesive exactly as directed.
• Follow the stated setting time before water exposure or heavy activity.

Tip: Keep a small kit with compatible adhesive, a wipe and a wooden stick for on-the-go care.

Do not peel or force the nail off. Follow the removal instructions supplied with the adhesive you used, allow the bond to release, then lift gently from the sides.

For adhesive tabs: Use the recommended tab-removal method. If the instructions allow warm soapy water or oil, give the bond time to loosen before lifting.

For nail glue: Use a compatible adhesive remover or debonder exactly as directed. Reapply and wait if the nail resists rather than twisting or pulling.

Stop if removal causes pain, irritation or visible stress. See our How to Apply guide for the full routine.

Remove leftover adhesive gently and avoid scraping the tip or natural nail.

Tab residue: Follow the tab-removal instructions and roll away softened residue with your fingertip. Use only a remover that is compatible with the tab and nail tip.

Glue residue: Use a remover or debonder labelled for your adhesive and follow its directions. Repeat as needed rather than forcing the residue away.

Protect the finish: Keep harsh solvents away from the decorative outer surface unless the product instructions specifically permit them. Make sure the inner surface is clean and fully dry before the next wear.

Store each tip clean, fully dry and protected from heat, sunlight, liquids and pressure.

• Keep each set organised: Return tips to the tray by finger or use labelled pouches if you mix sizes.
• Protect raised details: Keep 3D or embellished designs from rubbing against hard or sharp objects.
• Use a protective case for travel: Keep the set separate from liquids and heavy items.
• Keep your size notes: Store your measurements or size map with the set for the next application.

Special Order covers XS/XL sizes and out-of-stock sizes for existing designs.

1. Start on the product page: select Special Order and checkout (or contact us first if you prefer). The product page’s Special Order section shows this basic flow.
2. We review your request: we usually reply within 1–2 business days to discuss your size, shape, length and timing.
3. Production time: usually an estimated 2–4 weeks, confirmed individually based on the design, materials and production schedule. Shipping time is additional.
4. Bespoke policy: Special Orders are non-returnable unless there’s a quality issue.

Model details & options (incl. mix size) live on our Custom page — that’s where you’ll find tailored fit and configuration info.

Tip: Opt into our emails to be marked as a Priority Member for early previews and pre-order notices.

Because our pieces are handcrafted in small batches, there are times a remake of a specific style isn’t immediately feasible. If that happens, we’ll offer clear choices:

• Switch to a similar in-stock style: we’ll share a curated shortlist matched by length, shape, finish and colour so you can choose an alternative at the same price.
• Priority for the next artisan run: with your consent, we’ll mark you as a Priority Member and notify you first for pre-order or the next restock window.
• Full refund: if none of the alternatives suit, we’ll process a full refund promptly.

Prefer something tailored? See our Custom page for bespoke options (including mix size); additional fees and timelines apply.

We’ll communicate transparently and won’t proceed with any change without your confirmation.

Absolutely — we’re happy to discuss sizing, shape/length and timing before you commit.

• Ask before ordering: you can send an enquiry without placing an order. Availability, pricing and timing need to be confirmed for each request.
• What to include: Contact us with the product link, your preferred size/shape/length and any event date. We typically reply within 1–2 business days.
• Mix size / tailored fit / bespoke: see our Custom page for options and process (additional fees and timelines may apply).

Note: Special Orders are bespoke and non-returnable unless there’s a quality issue.

Yes — our Custom service creates a set tailored to your brief.

• What to send: purpose/event date, style preferences & colour palette, reference images, ten-finger measurements (mm), and preferred shape/length.
• Process: Intake → design proposal & quote (based on materials, artisan hours & complexity) → craft → ship. We’ll confirm the timeline before you pay.
• Fees & policy: Custom work may incur an additional charge and is non-returnable unless there’s a quality issue.

Reference photos: email your request and images to customer.services@artnailery.com. Our contact form does not accept attachments. If you have already sent a form enquiry, use the same email address so we can match your photos to your request.

Start here: Custom. Not sure if your idea is feasible? Contact us and we’ll advise.

Timings depend on complexity and our small-batch schedule, but here’s the typical flow:

1. Brief — Use our contact form or email customer.services@artnailery.com with your purpose/event date, style and colour preferences, ten-finger measurements (mm), and preferred shape/length. Send reference images by email; the contact form does not accept attachments.
2. Review & quote — We usually respond within 1–2 business days to review your request. Our team will discuss feasibility and confirm pricing and timing with you before you decide to proceed.
3. Approval & payment — Once you approve, we lock the design and schedule your slot.
4. Crafting — Usually an estimated 2–4 weeks, confirmed individually based on the design, materials and production schedule. Shipping time is additional.
5. QC & dispatch — Final quality check, then ship from Australia with tracking. (We currently ship within Australia only.)

Important notes

• Timelines start after we receive all measurements and your approval & payment.
• Have a hard date? Tell us in your brief and we’ll advise feasibility. Limited rush accommodation may be possible.
• One minor adjustment is usually included at proposal stage; further changes can affect the timeline and quote.
• Custom work is non-returnable unless there’s a quality issue.

Ready to begin? Start here: Custom. Not sure if your idea is feasible? Contact us and we’ll advise.

Yes. With your consent, we’ll add you to our Priority Member list — it’s free for now.

• Early previews of upcoming collections and limited seasonal runs.
• First access to pre-order windows and restock alerts.
• More relevant picks curated to your size/shape preferences (incl. XS/XL or mix-size needs).

How to join

• For Priority Member enrolment, contact our team so we can confirm your preferences and consent. Sending a custom enquiry does not automatically subscribe you to marketing.
• When you place a Special Order, choose email opt-in at checkout/confirmation.
• Or simply subscribe via the site footer newsletter form.

Privacy: You can unsubscribe any time. We handle your data per our privacy policy.

We offer a 30-day returns window for unopened, unused items from the delivery date. For hygiene and bespoke reasons, Custom and Special Orders are non-returnable unless there’s a quality issue.

Eligibility: item must be in original condition and packaging, with all accessories included. Change-of-mind returns are accepted if the above is met.

Reach us via Contact Us with your order number, item name and whether you prefer a return or exchange. We’ll reply with next steps and the return address.

Please do not ship anything back before receiving our instructions.

Please contact us within 7 days of delivery via Contact Us with photos of the issue and your order ID. We’ll assess and provide a repair/remake, replacement or refund as appropriate. Packaging may be requested for inspection.

Yes, if the item is unopened and unused. Start an exchange via Contact Us. For tailored fits or mixed sizes, please see our Custom options (additional fees and timelines may apply).

For change-of-mind returns or exchanges, the customer covers return postage. If we confirm a fault or fulfilment error, we’ll provide a prepaid label or reimburse reasonable return postage.

Original shipping fees are non-refundable unless the return is due to our error.

Once your return is received and inspected, refunds are issued to the original payment method typically within 3–7 business days. Your bank or card provider may take additional time to post the funds.

Suitability depends on the individual and the specific product. We cannot guarantee that a nail set or adhesive will be suitable for everyone. Follow the product instructions and seek advice from a healthcare professional if you have a history of sensitivity or nail problems.

Glue isn’t mandatory. The included adhesive tabs are ideal for short-term wear and reusability. Choose glue (or a hybrid — tabs on most fingers with a tiny dot of glue on thumbs/index) when you need longer wear or have stronger curvature. If you have a history of sensitivity, seek advice from a healthcare professional before use; adhesive tabs are not automatically a suitable alternative.

If you have a known allergy or have reacted to nail products, speak with a dermatologist before using a new nail adhesive or nail system. Do not assume adhesive tabs are suitable simply because they are not liquid glue. Check the exact product ingredients with your clinician. Contact us with the product name if you need help locating its ingredient information.

Pregnancy and breastfeeding considerations can vary by product and individual. Review the exact product ingredients and instructions, and ask your healthcare provider if you are unsure or have a history of sensitivity. Apply in a well-ventilated area, avoid skin contact and stop use if irritation occurs. We cannot assess individual suitability.

Press-ons can affect natural nails if preparation, adhesive use or removal is too aggressive. To reduce the risk:

• Do not peel — follow the removal instructions for your chosen adhesive and allow the bond to release before lifting gently.
• Use gentle prep — avoid over-buffing or filing the natural nail.
• Pause if needed — stop if you feel pain or notice irritation, and seek professional advice if symptoms persist.

See step-by-step guidance on How to Apply.

No — you can check out as a guest. Creating an account simply helps you track orders, save addresses and speed up future checkouts.

Note: Your store account is separate from our newsletter and Priority Member list — each requires its own opt-in.

• Store account: for sign-in, order history and saved details. Not marketing by default.
• Newsletter: general updates, launches and offers. Opt-in via the footer form or at checkout.
• Priority Member: early previews, pre-orders and size/shape–relevant picks. Separate opt-in is required. For Priority Member enquiries, please contact us. We’ll confirm your preferences and consent with you. Sending a custom enquiry does not automatically subscribe you to marketing emails. You can unsubscribe from any one without affecting the others.

After closing the sign-up pop-up, select the Welcome Gift tab on the left side of the screen to reopen it. If the tab is not visible, you can still subscribe using the form on our Newsletter page.

For questions about Priority Member updates, please contact us.

Possibly — if the parcel hasn’t been lodged with the carrier. Contact us immediately with your order number and the full corrected address. If the order has already shipped, we’ll advise options with the carrier (e.g., redirection or collection).

Yes. You’ll receive an order confirmation email right after checkout, and a tracking email once your parcel is dispatched. If you don’t see them, check spam/promotions or contact us to verify your email address.

We accept major cards and common express checkouts available at our Australian checkout. All prices are shown in AUD. Any applicable taxes and shipping are calculated at checkout.