Below are answers to the most common questions about sizing, wear time, reuse, shipping and returns. If you can’t find what you need, email us at customer.services@artnailery.com.
We are a Proudly Australian-Owned Brand. All orders ship from our AU warehouse for faster delivery.
- All
- Pre Sale Questions
- Technical + Theme Questions
Need Help?
Have a question about sizes, orders, or application? Reach us anytime at customer.services@artnailery.com. We reply within 24–36 hours (AEST business hours).
- Handcrafted Sizes: S / M / L (XS & XL by special order)
- Industrial Sets: 24 or 30 nails per box
- Shipping: AU warehouse, 3–5 business days
- Returns: 30-day return guarantee
Pre Sale Questions
Our handcrafted nails are size-based: choose S / M / L for the best fit. If your nails are narrower or wider, XS / XL are available by special order—contact us before checkout. As a quick guide, M fits most hands; for precision, measure the widest part of each nail and compare with our chart.
Yes. XS / XL are special-order sizes. We’ll confirm fit and advise lead time before you place the order. Note: special orders are made-to-request and are typically final sale.
- Adhesive tabs: approx. 1–3 days (ideal for quick style swaps).
- Nail glue: approx. 5–10 days depending on prep and lifestyle.
Yes. With careful removal and proper cleaning/storage, each handcrafted set can be worn multiple times. Store them flat and dry, and avoid bending the tips.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.