Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at customer.services@artnailery.com. Returns must be sent to: Unit 2, 1241 Logan Rd, Mount Gravatt QLD 4122, Australia.

If your return is accepted, we’ll send instructions on how and where to send your package. For change-of-mind returns or exchanges, return postage is the customer’s responsibility. If we confirm a fault or fulfilment error, we’ll provide a prepaid return label or reimburse reasonable return postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at customer.services@artnailery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as glues). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, we’ll issue the refund to your original payment method within 10 business days. Your bank or card provider may take additional time to post the funds.
If more than 15 business days have passed since we approved your return, please contact us at customer.services@artnailery.com.