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Trade name: Artnailery
Email: customer.services@artnailery.com
Office address: 88/10 Eagle St, Brisbane City QLD 4000, Australia
Return address: Unit 2, 1241 Logan Rd, Mount Gravatt QLD 4122, Australia
Please contact us before sending a return. Returns must be approved in accordance with our Refund Policy.
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Last updated: 12 Sep 2025
Welcome to Artnailery (“we”, “our”, “us”). By accessing or purchasing from this site (the “Site”), you agree to the following terms. If you do not agree, please do not use the Site.
Business name: Artnailery
Contact: customer.services@artnailery.com
Governing law: Queensland, Australia.
Currency: AUD.
By placing an order you confirm that you are at least 18 years old and capable of entering into a binding contract. We may update these terms at any time by posting a new version on the Site.
Product images are for reference only; minor colour/finish variations may occur due to lighting and screen calibration. Please refer to our size guide before purchase.
Prices are shown in AUD. We reserve the right to change prices at any time prior to order acceptance. We accept the payment methods shown at checkout (e.g., Shop Pay, major cards). Orders may be cancelled or placed on hold if payment cannot be verified.
Your order is an offer to purchase. We accept when we dispatch the goods and send a shipping confirmation. We may decline or cancel an order (e.g., stock errors, pricing mistakes, suspected fraud); any captured payment will be refunded.
Custom/XS–XL special orders are produced to your measurements and are final sale (non-returnable, non-refundable) except as required by the Australian Consumer Law (ACL). Estimated production/processing time is up to 4 weeks. Please provide accurate measurements; we are not responsible for fit issues arising from incorrect measurements supplied by the customer.
Estimated dispatch times are shown at checkout. Title and risk pass on delivery to the address provided. We are not liable for delays outside our control (e.g., courier disruptions, customs, extreme weather). For international orders, typical processing and transit time may take up to 4 weeks depending on destination and customs clearance.
To start a return, email customer.services@artnailery.com with your order number.
Promotions are time-limited and cannot be combined unless stated. Complimentary gifts are subject to availability and are not exchangeable or redeemable for cash.
Nothing in these terms excludes or limits rights you may have under the ACL. If a product has a major failure, you are entitled to a replacement or refund; for minor failures, we may repair or replace within a reasonable time.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss. Our total liability for any claim is limited to the amount paid for the relevant order, except as required by the ACL.
All content on the Site (logos, images, text, designs) is owned by or licensed to us and may not be used without prior written consent.
We handle personal information in accordance with our Privacy Policy. Payment details are processed by our payment providers and are not stored by us.
You must not misuse the Site, attempt to interfere with security, or use products for unlawful, unsafe, or reselling purposes without consent.
Disputes are subject to the exclusive jurisdiction of the courts of Queensland, Australia.
Email: customer.services@artnailery.com
We usually reply within 24–36 hours (Mon–Sat).
